Refund policy

Our Guarantees: 

Hatching Eggs 
We know that shipping can be hard on hatching eggs! If you get less than a 50% hatch rate, we will refund 50% of your egg order, not including shipping.

To qualify, email jenna@myshirefarm.com within 7 days of the end of hatch (day 21). 

How to calculate your hatch rate
We always include a few extra eggs in your order, so calculate your hatch rate on the number of eggs you ordered. For example, if you ordered 30 eggs and you hatch fewer than 15 chicks, you are eligible for a refund.

Base your hatch rate on the TOTAL eggs in your order, not on each color. If you purchased multiple colors in one order, base your hatch rate on the TOTAL number of eggs you ordered and the TOTAL number of eggs that hatched. 

Shipping costs are not included in the refund. Refunds are issued to the same card used in original purchase and may take several days to process. 

Live Birds
Shipping live birds through the US Post Office is currently our best option. However, extreme weather can cause delays and turbulence can cause injuries. We GUARANTEE that EVERY quail we ship will arrive alive and uninjured; if not, we’ll refund you for each affected bird. In addition, we will refund you for any shipped bird that dies within 24 hours of arrival.

To qualify for the refund, email jenna@myshirefarm.com within 3 days of your shipment arrival. Refunds for live bird orders do not include shipping.