Our Hatch Rate Guarantee
We GUARANTEE a 50% hatch rate on all hatching eggs you purchase! If that hatch rate is not met, we will refund 50% of the cost of your eggs. Here are the details:
- To qualify, email jenna@myshirefarm.com within 7 days of hatch.
- Refunds are based on the number of eggs you ordered, not the number of eggs you received. (We always include a few extra!)
- Hatch rate is based on your TOTAL order, not on each color. If you purchased multiple colors in one order, base your hatch rate on the TOTAL number of eggs you ordered and the TOTAL number of eggs that hatched – see below for calculation details.
- Shipping is not included in refund.
- Refunds are issued to the same card used in original purchase.
How to calculate your hatch rate
To get your hatch rate, take the number of hatched eggs and divide by the number of purchased eggs. For example:
- 75 hatched chicks ÷ 110 purchased eggs = .68, a 68% hatch rate
- 15 hatched chicks ÷ 25 purchased eggs = .60, a 60% hatch rate
New to hatching Coturnix quail?
If you are new to hatching, we strongly encourage you to take our online course: Hatching 101. This class will help you learn the basics, avoid mistakes, and troubleshoot if your incubator isn’t holding the right temperature or humidity level. Enroll here.
Happy Hatching!
Our Live Quail Guarantee
Our Live Quail Shipping Procedures
We take great care to ensure that your live birds arrive quickly and safely.
- We ship live quail ONLY on Tuesdays.
- Allow 2-3 weeks for your shipment to go out.
- We’ll send you a Priority Mail Express tracking number to you via email BEFORE your birds ship, so you’ll know their coming!
- Most likely, you’ll need to pick your birds up at your local post office. If so, your post office will call when your chicks arrive.
GUARANTEE
Shipping live birds through the US Post Office is our best option. However, extreme weather can cause delays and turbulence can cause injuries.
We GUARANTEE that EVERY quail we ship will arrive alive and uninjured; if not, we’ll refund you for each affected bird. In addition, we will refund you for any shipped bird that dies within 24 hours of arrival.
To qualify for the refund, email jenna@myshirefarm.com within 3 days of your shipment arrival.
